In-store and on-site accessibility
We want to make sure that we focus on making our shop accessible to everyone who comes through, both in person and online. It is important to us to respect the needs of all our clients, with regards to both physical accessibility and how we communicate.
We are doing our business outside for the time being - for everyone’s safety during a pandemic.
We have cordoned off our parking lot and created a flow of traffic to reduce people's exposure to each other.
There are orange pylons that create lanes to direct traffic - these lanes are ADA compliant to be at least 32 inches wide to accommodate most wheelchairs.
These barriers are easy for us to move should you require additional space.
There is an area to sit under a tent while you are waiting for your transaction to be completed. Water will be provided by request.
While English is our first language, we are aware that this isn’t the case for all of our clients. We are committed to providing excellent service even when communication is challenging.
If language accommodation is needed, we will do our best with Google translate/translation services in order to communicate.
We've had success when folks come with a specific, written list of issues with their bike, and the bike itself.
We may need to know specifics about components, take measurements, inspect for wear, and if our ability to ask questions is hindered it helps to have the bike present.
No one on our current staff is fluent in ASL, but we will do our best with written communication.
- For those who are hearing impaired, we offer consultation via text message during business hours.
Communication accessibility is also about a deeper understanding of language, including word choice and tone. Some words have different meanings to different people, and we are committed to meet a person where they are with both language and technical knowledge.
We are committed not just to accommodating needs, but to providing superb service to our clients regardless of gender, race, class, or orientation. This also goes for the type of or condition of bicycle that is brought to us for repair.
This does not mean we have a "treat everyone the same" mentality, but rather reflects an openness to the nuances required to dedicated understanding of diversity. Not all bikes are the same, not everyone rides the same. We have different needs as riders and as people- all are encouraged and welcome at Alameda Bicycle.
If you have any additional questions related to accessing our shop in any way, please don't hesitate to reach out via email, text, or phone - whichever is easiest for you.
We strive to make our website accessible for everyone, including those with disabilities.
To that end, we have taken steps to improve our website’s usability for all customers including those who utilize assistive technology. Our efforts are guided by the World Wide Web Consortium’s Web Content Accessibility Guidelines, Level AA (WCAG 2.1). We will continue to review and improve our site to deliver accessible experiences.
If you experience difficulty accessing any element of our website, please contact us to share feedback and get assistance from our staff.